How do reviews work for Open Homes stays and Frontline stays?

Guest reviews

Guests are given the option of submitting private feedback for hosts of Open Homes reservations, including hosts offering free frontline stays. These reviews are not published publicly on host profiles, or shared with your host, but they do help us inform the continuing development of our program. Ratings from this feedback do not impact hosts’ ratings or status. Guests also have the option of sending a private thank you note to the host, which is sent directly to the host via email two weeks after checkout.

Guest reviews of hosts for full price or discounted frontline stays follow the standard review policy.

Host reviews

Host reviews of guests for frontline stays and Open Homes reservations are published as normal on guest profiles. All standard review policies apply.