Hi Minh, we are very disappointed with your comments and we do not feel that your comments are fair or accurate.
With regard to check in, full instructions including a 20 page guide to the area were supplied to you upon booking and also 2 days prior to your stay so you had clear instructions on how to access the property. It is clear from your comments that you did not read this information.
You raised some issues regarding cleanliness - all our properties are professionally cleaned prior to your stay. We had guests in immediately prior to your stay who reported no issues. We are disappointed that you chose not to tell us about any issues during your stay as we could have had one of our staff out to you to rectify the issue within 15 minutes.
You said that you could not contact us yet we responded to your request (due to you not reading the supplied information) within minutes. We did not receive any messages via Airbnb and our property manager even stayed on the phone to make sure that you got in.
It is a real shame that you did not read the wonderful 20 page guide to the area that we supplied or reported any issues to us as you would have had a much more enjoyable experience.