Hi Maria i am sad that you complain for some matter
we try the best for all
sorry but i am not agree and i am cross that you write we reused sheet, we have washing shop support for our houses and the house was rent for last time in S Valentine days, our standard is to high to do what you said , sorry again to explain better what you mean "There was this weird unbaked brownie batter in the kitchen" may be was things from the previous guest that can be used
the house is very big and to heating the room need a time ,we know and we start in morning early . not later night .may be was not enough and is our mistake but not cold as you esplain, and of coursewe were froozen too to wait two hours after your phone call, you said you arrive 5 PM but you went to Amalfi and you advice us not on time
also some thing strange with our wifi because there are two line inside of flat even one not work by router trouble the other one close the balcon should work is the same you used outside (this router was installed in last october,before the house was covered only by one line)
i am wondering how you check all this things if you came later evening and went out early morning
as your expectation we hope that our house was the waste accommodation you found in your holidays but i have my doubts.