The room Olga booked with me was a Bed and breakfast garden view at VJ B&B cost 1000 baht a night and it's owned by my friend who her family own and operate 2 resorts ther call VJ serenity and VJ bed and breakfast which both of them has been operating on Koh Chang for 20 years. She let me know that she wanted to only book for a day first to see if she liked it at VJ B&B but when she arrived she said the place was dirty and she definatly cannot stay there. So to help her out, I told her I could give her a refund or I could arrage her a truck to the other resorts near beach for her to shop around. She said she didn't want to and asked for another place that I know she could stay at which at that time it was VJ Serenity which is directly at the beach front of Klong prao and 800 baht more expensive. She went to look around 2 rooms which was Double seaview (+1200) and twin seaview (800+). The reception showed her around and she choose the twin seaview but with a request to have the light on the hall in front of her room turned off because she wated to sleep with curtains open at night. The couldn't do that for her because it was a public hall way and need to be on at all time. She told me she was going to stay there for 4 nights and that she would pay when check-out which I only allow from the circumstances that there were so much hassle going around to satisfy her needs, already severyal of phone calls complaining about VJ B&B. I wanted to solve all issues quickly so we both were okey. Also she asked me to cover the room expense of 800 baht extra for the room on new place. I paid out of my pocket to do so that she is happy and enjoy her time there now. She ended up staying for 3 night not 1, and instead of 4 where she already let the Hotel know. Any other resort would not let this happen and the reason was that one night before she checked out she wrote me a message saying that she saw a cheaper deal on Agoda for this place for a Double Seaviwe room and she wanted an upgrade and she would stay there for another 3 days to complete her week. At that point I could not do anymore negotiating with her so I said it's out of my power and she should then book with Agoda for the rest for the nights. Therefore, she checked out the next moring. The owner who is my friend's father called me later and in their years operating there, they have never seen a guest who is so demanding like her before and that she will not to be welcome back to any of their resorts again. A group of friends of mine one from France and the other from Turkey went there which I also recommended. They said it was lovely and not a single compliant.