Thank you for writing a review, sorry that you had bad experience. Dear madam our floor is not concrete it is special Titanium powder used to decorate the floor which has a good feeling and is expensive in quality standards. The bathroom has hot water as well you could not have breakfast because , we have a breakfast time and it is clearly written on the room card in the room. All the other travellers loved our place and our place is super extremely clean. You have the opprtunity to go through all the details and read the description before you resverve. So ehat is the complaint about after reserving. The room price is mentioned online you see it while searching then you reserve it so what the complaint about. After you read all the description. Ofcourse we dont serve breakfast at 5.45am and it is adviced as well as i adviced you not to eat before you go on whale watching as you might throw up on boat. Sorry it was diffucult to communicate with you. Please reade the description before you make a reservation and stop pointing out Falls points. We clean our rooms 2 times after Every check out. Also we have hosted many chinese guests from Airbnb amd all of then were super extremely happy.