Comfortable room in a private house with garden. Bus stop at the doorstep. Less than 1km to Subiaco station, restaurants, shops and supermarkets, lakes and parks. 4km to UWA. 2 free bikes.
Estacionamento gratuito nas instalações
Secretária de trabalho
1 sofá, 1 cama queen
Regras da Casa
O check-in é a qualquer hora depois das 13:00
Checkout às 12:00
We made our booking very late - around 9:30pm on the night we checked in and Anh met us at the door around 10:30pm and showed us to our room. She also provided us with a car space to park our car, and a buzzer & key so we could exit in the morning while she was at work. It was …
Resposta de Thi Kim Anh:
Hi Farah, Thank you for the review. However, I have to point out some inaccurate info you left in your review so that guests have a better understanding when they read your review as well as Airbnb hosts have more info when they consider your booking. This is the first time over the past 2 years we gave a 3 star to a guest because of the smoking issue as I wrote to you in my private feedback. You left us with a very smelly room with cigarette even though I already requested you not to smoke in the room when I found out that your partner is a smoker. On the listing, we do not welcome smokers. However, I have experienced many smokers before, but they did not leave us a very difficult situation like you when we had another guest coming right after you left. I did not have enough time to get rid of the smell and had to say sorry to the guest after you about it. We had to make the room available for the guest coming right after you and I had to rush for work. Therefore, I really expected you to leave by 12pm as I told you when you arrived. It was very reasonable and you did leave at 11.55am, 5 minutes earlier than your check out time. It was reasonable and therefore your comment on my welcoming is not well-received. Perhaps you already read very good reviews about my service before booking, including our friendliness and hospitality. In terms of the garden, I did advise you to use the front yard if you wanted. You stayed 1 night and got up at 11am , but expected to use 2 gardens, both front and back!!! I was wondering if it is a reasonable comment. I also have not experienced many guests using the iron, especially the guest staying 1 night like you. However, in case you said you really needed an iron, I would be happy to borrow an iron for you because ours is broken and we have not had time to get another. I understand guests have different expectations and as a host, we have to manage it. I did approve your very late booking because I thought I helped you as you said you had problems, not for profit as you understand how much I earned from 1 night stay for 2 guests. Therefore, I was very unhappy with such negative review. I must be honest that we do not welcome such demanding guests like you as well. Airbnb has a good review system if guests use it in a constructive way so as to improve the quality. Thank you. Kim Anh
Março de 2018
David and Kim Anh are professionals in energy and environment area. Kim Anh is a Vietnamese and David is an Australian. We appreciate families and friends. We love books, sports, cooking, gardening and dogs. When we travel, we often choose airbnb for a stay. We are professional, …
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