DESTAQUES DA CASA
Extremamente limpa2 hóspedes recentes disseram que essa acomodação estava extremamente limpa.
Respostas rápidas3 hóspedes recentes disseram que esse anfitrião respondeu rapidamente.
Daniel é um SuperhostSuperhosts são anfitriões experientes e muito bem avaliados, comprometidos em fornecer estadias excelentes para seus hóspedes.
Ideal place to stay in Lugano: quite but walking distance from the center.
The Panorama and the View is absolutely unique and we would be very happy to welcome you to share this beautiful Apartment.
Contact me and I will be happy to help you!
TV por Cabo
Máquina de lavar
2 camas de solteiro, 1 sofá
Regras da Casa
Não são permitidas festas ou eventos
O check-in é a qualquer hora depois das 16:00
Checkout às 10:00
Fragen wurden immer umgehend und klar beantwortet, das Check-in erfolgte reibungslos und war sogar ein bisschen früher möglich als abgemacht, die Wohnung entsprach 100% den Angaben und war blitzblank sauber. Und die Aussicht ist wirklich nicht zu übertreffen!!! Gerne wieder.
The apartment has a marvelous view over the lake; it's a 30 minute walk from Lugano but there's a bus every 15-20 minutes. Apartment is well equipped and check-in worked without any issues. Highly recommend this place!
We were met by a neighbour that worked for Daniel (completely fluent in English), who showed us around and even prepared a bottle of sparkling wine from the refrigerator for us . The apartment itself was spotless. Then we saw the view, that completely floored us. Amazing view o…
What a lovely refuge. Th apartment is quite comfortable and everyone I had contact with was attentive, prompt, and kind. There is good transport back to the center by bus but the walk though the hills and along the lake is short and wonderfully beautiful. And the views! I don't k…
Je voyage beaucoup et il y a malheureusement des choses durant notre séjour que je ne peux pas laisser passer. Que les choses soient claires, l'appartement était super, rien à dire, vue superbe et propreté irréprochable. Cependant, un airbnb ne consiste pas seulement en un logeme…
Resposta de Daniel:
Dear Anthony, sorry if I write in English but my written French is really too bad! You can not imagine how bad we are feeling (my wife and I) when we know that one of our Guests was disappointed! We are trying so hard to make our very best... First: Sorry! Sorry for the bad feeling you have! The caution was NOT due and Monique has certainly forgotten this because it was very clear that for our Guests she had not to claim any caution. Monique is working also for other hosts that probably claim it, and this explains the mistake. We also hate cautions and this policy and therefor we do not apply it. It is a pity you did not think to call me: in that case we could solve the misunderstanding immediately. But also Monique could do this in case of doubt... She is working for us only since some weeks and this can partly explain the mistake...but not excuse it. Again: Sorry! Regarding the exit time this is made at 10.00 AM (not 9.45! And if this was the case it was a second mistake! On Airbnb is on 10.00) to be sure to clean all the apartments that normally on departure day have to be cleaned. Some exceptions can be done when the cleaning lady can start from other apartments or arrivals are on different days. But in any case this should be agreed at arrival. About the garbage, the dishes and sheets I have to say that these are pretty common and usual rules in Switzerland especially. And now also in other countries like Italy for example. I imagine, from the tone of your words, that the problem was even more in the way of asking this and the tone with what the rules got explained... The fact of being Young Guests should not affect any relation but you can be sure that I will clarify all these problems with Monique. It is our priority to avoid that such misunderstandings and behaviors could happen again. If this can help, we would be happy to invite you to stay at our place for free (only final cleanings to be paid) for a three days stay in our Apartment. Whenever you wish and it is available. We love it SO much that we can not imagine that our Guest could not have just a wonderful memory ((-: Please, accept again our deepest apologies. Cari Saluti Daniel
Agosto de 2016
Daniel é um SuperanfitriãoOs superanfitriões são anfitriões experientes e com elevadas classificações que estão empenhados em fornecer excelentes estadias aos hóspedes.
Idiomas: Deutsch, English, Français, Italiano
Taxa de resposta: 100%
Tempo de resposta: dentro de uma hora
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