First of all, thank you so much for choosing our apartment for you stay.
I'm so sorry to hear all of that. As you can see in the add and in all the conversations that we had, dog and city tax where not included and in the add you have the prices per day of both things.
We helped you at all time answering in less than 5 minutes all the (Hidden by Airbnb) s and other comunications that we received from your part.
The location of the apartment is 3 minutes walking from the Sagrada Familia (the most important monument in the city) so it can't be a bad location. Also, as you mention, there are plenty of restaurants, shops and other places to visit nearby. At one minute walking you have also the subway station.
I'm happy that you tell that we are a hotel, is not true, but yes we offer a service like it so we are 24h helping and answering all the doubts of our hosts.
For the washing machine, in the add, you can see, that we don't have one in the apartment. For that reason, when you asked us where you can clean your cloth, in less than 2 minutes we send you the exact location of a washing center that is less than 3 minutes walking from the apartment.
The kitchen is not conected to the bedroom, so we don't understand why you tell that and in the kitchen you have an extractor hood for when you cook.
We are sorry that you didn't enjoy your stay, that is not what you told us in person and by (Hidden by Airbnb) , but we hope you come again to visit the incredible city of Barcelona. Thank you again.