I will try to answer you as precisely and clearly as possible.
The town where the apartment is located is Ravello but the house is on the sea while Ravello is on the hill, it would have been advisable to check on the map before booking.
In the announcement it is specified that the apartment is located on a main road, as for heavy traffic at all hours I doubt it. I see the highway as very difficult because there are no motorways on the Amalfi Coast but only normal roads.
When you contacted me for the reservation I specified that the apartment was not suitable for little children, do not you remember? Besides, I asked you if you wanted to confirm the booking and you never answered me again.
The works are mentioned in the ad so another thing for which you were aware. I know this can be a discomfort for the guests but I can not stop them from working, but they start at times when people are normally awake, if they had not been, I would have liked you to contact me to tell me.
Regarding your arrival at the apartment what you say is totally false. You asked for early check-in but you were denied as we had to clean the apartment and on the announcement it is specified that the check-out is at 9am and check-in at 3pm. By agreement you have been allowed to leave your luggage in the apartment at 12am. You kept in constant contact with my co-host who told you very clearly that without having cleaned the apartment it was not possible to access the apartment in advance even if you insisted several times to anticipate the check-in, then she advised you all the ways in which you can get to the apartment and told you that catching the bus surely your child would have been bad because of the many curves. Once you arrived at the apartment you had to admit that the advice given to you was right, in fact your child did not feel well on the bus. You hold the false saying that we did not have you changed and washed once you arrived at the apartment. Seeing the conditions under which you and your daughter were, we made you use the bathroom, wash and change, but specifying that the bathrooms had not yet been washed and the house was not ready. By chance would you have preferred that you use a shower used by other guests? With the house being cleaned, how could I have welcomed you and your daughter? Then you went to the sea and for your admission you were very happy and the child had fun.
As for the stroller, of course you can walk on what is a ROAD and not a highway. Everyone walks there, with and without children and buggies, the Amalfi Coast is all made up of roads like this, like any coastal town. Moreover, unlike most of the houses of the Amalfi coast that can be reached only by making many stairs, mine is easily accessible from the road.
Nobody has driven you out of the apartment, it was not your check-in time, evidently you preferred to have the house immediately and dirty but maybe you missed that the cleaning service you paid for it in the reservation cost. Besides, you were asked to come into the house at the check-in time, that is at 3pm while you arrived 20 minutes early. Beyond this I also had to hear from your friend that I had allowed myself not to let you enter the house, of course, the cleanings were not finished since you arrived at the apartment in advance. At 2.55pm the apartment was ready and I let you in.
The tourist tax is reported on the announcement and is required by law, and Airbnb authorizes to redeem it, you should inform yourself better before visiting a new country. And since I'm so sorry that I chased you out with your baby crying and sick but I'll let you know that since I did not pay the tourist tax I was authorized not to let you enter the apartment and I did not do it because you had a little girl. When asked, you said that you did not have money with you and that you would leave it at the check-out, except to write in a chat that you would not have paid more with the result that I will have to pay it out of my pocket.
Taxis, transfers and boat trips are not mandatory to offer, it is only a courtesy to offer them to guests and are not imposed. If you are able to organize yourself and find lower prices there is no problem, as you have also been told by message. And with your statements I hope that you don’t want to allude to the fact that we wanted to speculate about you because you have not been imposed any service but only recommended to whom you can turn.
Deceived, exploited and neglected? You and your friend have been continuously in touch with my co-host, doing the good and bad weather, asking for a taxi and then cancel it, then book two, then cancel both. I believe you have completely misrepresented kindness and courtesy.
As for the expensive I doubt because you have paid one of the lowest prices on the Amalfi Coast and you have not paid the tourist tax.
Internet did not work? Why did not you contact me to tell me? But after you left the apartment the internet was checked, as is always done between one booking and another, and it worked.
Were you hot? It's summer, it's hot, and in the ad it says that I do not have air conditioning but the house is full of fans.
Too bad that in your review you missed to say that in addition to claiming not to pay the tourist tax you also demanded early check-in and late check-out. And I repeat DEMAND. You did not want to leave the apartment at the time established in the rules of the house, you and your friend have stormed my co-host messages using the girl as an excuse. You did not even imagine in what difficulties you were putting us in with the preparation of the apartment for the next guests. Moreover, any accommodation would never have allowed you to decide what time to check out.
But I wonder, before booking my apartment did you read the announcement? Have you read the rules of the house? Everything you have contested is all written in the ad and nothing has been hidden from you as to all the other guests. I also asked you if you was sure you want to confirm your booking and I have not heard from you for months.
Did you feel a cash cow? I had just lost time and money.
If you were yourself so bad I wonder, why you did not contact Airbnb support instead of criticizing it so fiercely on a review! On the other hand, I regret not having immediately called the assistance and canceled your booking, and I had every right to do so as soon as you had your first access to the apartment.
This was the most negative experience we had with a guest.