Accidnets do happen however any guest with integrity would have reported the damage prior to leaving and offered to pay compensation. As you well know, this did not happen. You mentioned that nothing was even reported to you whose name is on the booking! The owner and the cleaning staff discovered the damage when they began to clean and you were immediately notified. Absolutely no offer of paying for the damage was put forward for some time - hence the need for numerous emails. At our busiest time of the year I have no time to write unnecessary emails so clearly they were necessary. As to "professionalism" - our 5 year history of hosting with airbnb and being continuous and long term superhosts is testament to our service. We have nebver, ever had to claim from a guest. We have never ever given a guest the THUMBS DOWN. But in view of the arrogant behaviour of some of your group (that does not include yourself), we were unable to recommend them to other hosts. Our home is offered as "luxury accommodation" and that is why we share with our guests our own precious items. We expect them to be USED but It does not imply that we expect them to be ABUSED. This was all very fortunate but hopefully a learning curve as to how guests should behave in somebody else's home. I am sorry it had to end as it did but that was as a direct result of the lack of consideration shown towards us as your hosts.