We apologize for the inconvenience Ma'am on your overnight stay in the house but it is stipulated in the details that the living room air conditioning unit is up to midnight only unless permitted. Apparently, there must be a miscommunication since the caretaker knew that the aircon will automatically shut off by midnight and not 10pm. There is no limit though in the usage of aircons in the rooms but still they cannot run for 24hrs to prevent damage and overheating. As to the rooms, I already add in the details that the house is not suitable for guests with PWD or senior citizens who cannot climb stairs. The guests before you had the same dilemma but we allowed them to have their parents sleep in the living room because they sought permission from us. Right there and then, I added the details that the house is not suitable for guests who cannot climb stairs. The property has been listed since October 2016 but unfortunately, its just these times that we encounter guests who cannot climb stairs. I apologize that we were not able to anticipate this scenario, and put a note in the details.
Also, unlike hotels, it is quite difficult for the houses to control electricity usage because we do not have the key card where you need to insert to turn on the power, and will automatically shut off the power if you leave the room. Some guests are not mindful but there are guests also who really cared about the property. We cannot allow the aircons to run 24hrs firstly to avoid damage which is very costly, surge of electricity bills (which we have not included in the costing so we can still offer lower and competitive rates) and avoid overheating which is fire hazard (last year, 3 consecutive fire incident were attributed to overheated aircon units).