Well Deedee was a pretty terrible guest to have!
My listing states that we live in the house it is a personal residence and we are house sitting that is why we rent out the entire house, it is very clear. The sticky notes around say things like please do not raise the temperature of the house etc. These are all things that I send in my message to guests. There is also only 3 sticky notes. 1- Do not raise the temperature without asking, 2- please do not eat food in freezer but feel free to use/eat anything in the fridge, 3- Please do not eat anything in pantry, 4- Please do not use anything in the china cabinet without sending me a message first, but that I have left out a bunch of wine glasses for guests to use, and there is tons of regular plates and glasses there is no need to use my fancy ones. They are just little reminders/asks. I have stayed at numerous other Airbnb's that do the same thing when it is someones personal house.
When we arrived to the house the entire house smelled of weed, reaked. They smoked in the house. Then we found actual rolled joints left on the floor half smoked. There was butts in our plants as well. Then we go outside to find the hot tub lid had been left up all night long as it "was too heavy to put back down" and "they were only two girls" I am one female who lifts and closes the hot tub lid myself it was bull. They were high from smoking an illegal substance and just didn't care. My hydro bill for the night just for the hot tub was 40$, which Deedee once confronting her offered up. I did not ask at that time. I also send in my message to guests asking them to turn off lights, do not leave things on and half my lights were left on. I didn't even charge them for that portion, only the hot tub.
There was only two people to be in the house, yet all three beds were used. So we questioned Deedee as if there was three we should have been notified in advance, and it does sometimes incur an extra charge per person.
We contacted Airbnb right away after Deedee left as we had never had guests 1) smoke in our house, 2) smoke an illegal substance in our house, 3) Leave actual butts of rolled up joints in our house, and 4) leave the hot tub lid open all night long, oh with a glass wine glass perched on the edge of the hot tub as well.
The house was in perfect condition, perfectly clean, as you can read from previous guests in both my listings they are VERY happy with us and the house. Clearly this was a young girl who I made the mistake of giving the benefit of the doubt to, who took advantage and has now made claims and made my star ratings go down for no reason besides spite.