Lamento a questão da limpeza. Nós contratamos uma empresa para tratar disso e garanto que vamos discutir este assunto com eles.

Context for the community: Susana cancelled her 51-night trip after it started and then asked me not to enforce the cancellation fee. I refused based on the high demand of the place by other guests and welcomed her to ask Airbnb to get the refund based on the Extenuating Circumstances Policy. She then told me she "spread the word" about my service. If Susana doesn't delete my review on her profile about this trip, you can read: "Susana ended up not staying in the apartment due to an unfortunate sickness. In the pre-checkin phase, Susana was very easy to talk to and always sending clear messages".