Hello Nancy, So sorry that you didn't enjoy your stay and didn't accept our advice when you first inquired about the property before you booked. I advised you to stay in the mainland of Florida because the beaches were where you wanted to be and the Keys are all about being on the water. You were disappointed because of how busy the pool was during Christmas week, the busiest time in the Keys. The Marina, two pools, Lagoon and beach are all up and running. So, yes, this did not fit your standards and the photos still match the photos from before IRMA, beside some erosion on the beach. All of Florida received erosion on the beach due to IRMA and I warned you about it which you said was "fine". Better decision making and research is suggested when booking your next vacation.