As a superhost who has been hosting for years with multiple properties, you will see by the hundreds of positive reviews I have that I take hosting very seriously and enjoy providing beautiful apts for my guests who visit Seattle.
Unfortunately, the elevator had a broken part that took a week to (Website hidden by Airbnb) was out of my control and had never happened otherwise in the 2 years I have had the apt.
The fire alarm needed a new battery, I dropped off a new one with a box of chocolates on the door because I didn't want to enter the apt while they were in it for their privacy.
There are two types of coffee makers in the apt, a French press and another stove top coffee maker.
The apt is fully booked all year, I think if it was overpriced it probably wouldn't be. I provide incredible value in an awesome neighborhood, with excellent service. I responded to John's incessant complaining and his text messages within minutes of arriving to send me a list of complaints including all of the above and NO hangers, of which I asked him to open the 2nd closet to find them.
We all know people that will find fault where ever they can, and John clearly should not be an airbnb guest. He should stick to hotels where he thinks he can berate the staff for their inadequacies.
I on the other hand will save my energy for guest that appreciate the lovely spaces I provide and top notch service I pride myself on.