Thank you for taking the time to write a review; while your review includes some nice comments top and bottom for which we thank you, the meat has, in our opinion, some misleading, unfair, unnecessary & unkind comments; for the sake of clarity let me explain:
You wrote "The photos suggest a more luxury and larger apartment than there actually is". How can this be? The listing shows simple photos of both bedrooms and the balcony, the size of the rooms, the furnishings and decorations are all exactly as the photos show; the space you occupied is 80% bigger than shown in the listing, that is your two newly fitted bathrooms (12M2), plus the living space with fully equipped kitchen (42M2) we offered to you as an extra, & you used, free of charge. In addition to the photos the text is detailed & accurate; there is little room to misunderstand & you do not explain how the photos "suggest". We feel this proves your comment is misleading, unfair & inaccurate.
"Another point I wanna mention .... is the price! I'm writing .. in a .. hotel .. cha-am beach ..less expensive.." According to Lonely Planet "Cheap and cheerful Cha-am is a popular beach getaway for working-class families and Bangkok students. .. sound systems pumping..groups .." Cha-am has high occupancy rates; Sangkhlaburi is not on the tourist trail, that's one of the attractions. You do not mention the hotel name but you compare us unfavourably with it. We feel this proves your statement is unfair, misleading & inaccurate.
You write that you want to tell people "looking forward to a beer on the beautiful Balkony which is shown on the pictures....alcohol of any kind is prohibited". Villa Scenns house rules ask (URL HIDDEN) a sober house-guest". Do you know sober means "not drunk", drunk means "affected by alcohol to the extent of losing control of one's faculties or behaviour". We feel this proves your comment is misleading, unfair & inaccurate.
You write that you want to tell people ".. cigarettes... prohibited". Yes we are a no smoking residence, the Airb&b listing and house rules are clear. We feel your comment is unnecessary & unfair as if you just wanted to smoke yourselves and hadn't read the rules?
You wrote "what you don't see on the picture is ...balkony is very small and dark .. surrounded by a very tight fence... spoils view". Villa Scenns is a tall house, it's a security grill & clearly evident in the two pictures in Airb&b listing; this is why, when you asked about bringing a child to those rooms we said yes. During the day the balcony is nice & bright, it faces East. The photos on the listing clearly show a side view of the chairs within the width of the balcony (see photo "balcony looking north"). The balcony is 4M long. I & others love sitting there enjoying the view & doing yoga and meditation; do you look at the window screen wipers when you're driving in the rain, only if you want to right? We feel this proves your comment is misleading, unfair & inaccurate.
You wrote "whole family was kind of disappointed... expected something else...." Do you remember you arrived late, after 8pm; we sensed something had gone wrong for you all when we met on the road before you entered the gate; you complained about your journey & your previous night & we put it down to tiredness; to talk straight, you seemed to bring some bad mood with you; it happens; we can understand, but why take it out on us in writing in public.
It is strange that you have no good word to say about your master bedroom that has a 5 star review as a stand alone room, nor the two newly built bathrooms; nor the huge living space & kitchen nor all the extra goodies.
We were not going to mention to you nor to Airb&b that we have seen on our CCTV recorder covering the garden (but located on the balcony), on the second night of your stay, smoke. We were surprised & concerned to see quite a lot of smoke, in case it was fire; so as not to disturb you we went to the garden and could see there was someone sitting on the balcony smoking and with a mobile phone lighting up the area. This was disappointing. You know in Thai culture we avoid conflict and value harmony if we can, so I decided to leave this as you will be leaving soon anyway.
When checking the rooms after you left I found damage to one of the big floor tiles on the newly renovated bathroom floor; it is 4 or 5 heavy black scratches as if someone has used a sharp object on it.
While you were here we did feel you treated our place as a hotel; “never mind” is an expression you'll hear in Thailand 50 times a day - we let it go; it now seems to have been so, as evidenced by the way you wrote comparing us to a hotel. It's not a sound basis for reviewing.
We care about our guests & our offering to guests; we've 46 reviews with an average rating of 5 stars at this time; we've never experienced such unfair, inaccurate and negative comments so we take them very seriously.
We have no argument with you but do feel if someone writes unfairly on a public space the least we can do is respond, otherwise future guests are mislead.
We always write reviews for our guests, you can check with Airb&b; we have not written a review for you because you were smoking and you caused damage and kept it quiet; it's that harmony thing again. The repair to the damage is not going to be tens of thousands of Thai baht, but it will still take time and money and means a long trip to find the tiles.
When reading your review I find it strange; it so self-evidently blatantly inaccurate. This is a public forum, please be more careful.
We can't deny we were disappointed after we decided, before you arrived, (as you were staying for a few nights) to offer you 80% extra space & extra food & a fully equipped kitchen to use; then seeing the smoking, then finding the damage and letting it all pass & finally all the unnecessary & inaccurate disparaging remarks.
Nevertheless we do appreciate your review and your comments as it made us focus on some things we might not otherwise have look at; we hope our response does likewise.