thank you for your feedback.
Please note that our house rules and arrival information clearly state what is provided at the house in regards to toilet paper, trash bags and detergent etc.... as this a self catered unit.
Our apologies for the trash bin, these are provided by the city and we have already solicited twice for a new bin, unfortunately we have to wait for them to exchange it. Same for pick up, this is done only 1 per week. We ask our guest to abide the garbage rules, unfortunately you did not roll the bin back as requested and we now have to by penalties for that.
Please note that during the summer month the homes are constantly occupied and it is difficult to get carpet cleans scheduled when guests are arriving the same, a carpet clean was just done before the season and is done on a regular basis. We apologize for the not perfect conditions in the high traffic area of the stairs.
The bathrooms and entire house is professionally cleaned after every guest.
When I offered to have someone stop by to check on the bunk bed you said it was not necessary as you would not be using it. We would have taken care of this right away.