Once again, we apologize for the inconvenience we caused you. We wanted to clarify, if you reread our message, when we offered you half of the money back was because we were also offering you a full stay in our home with it as an OPTION, at no point did we insinuate or denied a refund. When you replied it didn’t work for you with no problem we apologized again and refunded the money right away. Like we explained to you, this is the first incident that happens like this. We have a cleaning lady that makes sure the home is in optimum conditions to guests when we are away and it was ready to receive you. It was our mistake not to give you the door access code earlier. We were unexpectedly cut from telephone signal in some town in Colombia, like we said to you, we take full responsibility of the incident and once again apologize for all the inconvenience this caused to your trip.