Nicole and João,
Probably the miscommunication about booking a so peculiar property was dued to a cultural barrier, I offered to Nicole to speak in english and she preferred to speak in portugues...
as I told you during your stay and in your review, I think before your booking I was quite clear about the peculiarity of your accomodation, being in a traditional and native part of the city, as the property's name said, and offering to you during the negotiation many alternative options with others locations, smaller areas, and for less expensive prices, anyway you chose Casa Nativa, a big apartment with two rooms, with more than 60 mq area, in a historical part of the city, which price is coherent with these details.
Anyway I'm sorry with the issues that affected all the city during very high season... Itacaré is quite lacking about internet, water and energy supplies.
In any case thank you to be my guests in Casa Nativa and you are welcome in Itacaré anytime!