Rob, You are too kind! Thank you for understanding about my last minute departure due to a family emergency in NY. I am sorry the air mattresses went flat on you the first night, and I am beyond happy that you told me about this, and allowed me the opportunity to fix it before bedtime the next evening. Most people would keep that to themselves, even if I was in state. This allowed me to ensure your stay was comfortable, but also to help future guests by getting rid of those bad mattresses. Thank you!!!

Hi Henry! I got your private feedback regarding the reasoning behind your 4 star rating you gave us for communication. This was regarding not being told about potential noise, specifically- an outside tree chipper and my upstairs neighbor walking. Potential noise is actually listed in my house rules and specifically needs to be acknowledged by you PRIOR to booking, as we do live in a busy popular city and their is some construction going on nearby. I also then mention this again in my welcome letter I emailed you. I am sorry if you missed this information and feel that we failed to inform you that there may be neighbors above us walking in their home, or that there would be landscaping going on in the Spring. I know it took me a few attempts (two airbnb messages, a text and a call) to contact you prior to your arrival so that I can share the welcome letter with you, and to get your arrival and vehicle information, maybe you forgot to check your email? I do appreciate the way you treated our home with respect, and am happy to hear you enjoyed the Bats :) Thank you for visiting Henry!