I am very disappointed about your review about mine house. They say "customer is always right"; well in this case you are totally WRONG.
First, you did not understand about the Cleaning Fees in the ad, and I was very sympathetic and agreed to give you back $20, cash, that my husband left an envelope in the room along with the WIFI information written in.
You could not open the Master Lock to retrieve the house keys and called me several times. My husband called you and, over the phone, instructed you how to open the lock. Of all the dozens of guests I had before, nobody had any trouble opening that Lock,
My room and the house is always clean, it has hardwood floor (actually the whole house has the same) so I do not understand your comment about cat pee smell. There is no carpet or rugs in the entire house; and the cat has a litter box in the garage, far away from that room, and he does not go to the rooms at all.
My husband recalls that in the middle of the night you were screaming scared because you saw "something" as you were leaving the bathroom. He came out of his room and talked to you that probably you saw our cat in the hallway, at a distance.
That night I was away and the only people in the house were you and my husband. Despite, you are writing about people come in and out in the middle of the night and making noises; this is very strange. Also, the whole house has dual pane windows and dual pane glass doors to suppress outside noise, and I got complimented many times about the quietness and safety in the house. I also have installed a ceiling fan and a portable heather for the guests comfort, in case they prefer to sleep with the window closed.
You left the room with a box of fried rice in the night table and rice all over the floor, along with a lot of hair. So I hope you understand why there is a cleaning fee.
I always take pride on how clean and hygienic my entire house is and also the fact that I became a Super Host by providing an excellent stay to my Guests.
The add also mention about not allowing visitors and your boyfriend visited you for hours.
It is clear to me that your abilities to handle a Master Lock are challenged, and the fact of hearing noises and your trouble to sleep. Nevertheless, I cannot accept the kind of review you gave me without giving all the facts for others to review. I am very sorry about this whole situation.