Hi Kate. Sorry you felt inconvenienced but since you were not present during the time Ivan picked up the keys and received the brief orientation, let me clarify what really was the case.
I spent about 15 minutes with Ivan, NOT 45 minutes. That would be silly. I am the home owner and it is important that both guest and home owner feel comfortable with each other. But you were not there for this so how could you know?
I DO NOT ask guests to "wash all the sheets". I ask them to start the first load of laundry. It is written in the check out sheet. But you were not there for this part either so how could you know or comment on this?
I do ask folks to take the trash out to the curb if they check out on Sunday or Monday as trash day is Tuesday. It is at most, a 10 yard walk. No one has ever complained about it before.
My "rule book" as you put it, is just a reiteration of the "house rules" along with a lot of other useful information for people from out of town, about Silverton and the areas surrounding it. It also contains things like menus and maps to Silver Falls and The Oregon Garden plus the wifi security info. People do not like to waste vaca time trying to figure out lights, fountain pump, where stuff is, where to dine and so on. 15 minutes saves a lot of time and energy in the long run. No one has ever complained about this either.
If having to squeegee a shower is an inconvenience as well, I suggest you opt for a hotel room. The cost of a hotel room for 2 is close to what you paid for my entire 3 bedroom/2 bathroom home with breakfast and outdoor leisure areas for 5 people. You would have daily maid service.
I asked to use personal cells for communication because I cannot respond to messages on my phone sent via airbnb-other guests have expressed similar frustration with this as well. Perhaps that is why airbnb gives BOTH PARTIES access to personal cell numbers. No one has ever had issues with this prior.
I have 5 star ratings as a super host and I strive to make everyone happy and comfortable and I am committed to continue to do so.