Regrettably, our agent and housekeeping fell ill the day prior to this guests arrival. We were not made aware until day of. We did our best to contract last minute cleaning company, regrettable they were unfamiliar with our process and it took them longer than standard. They also did not have acces to the linen supply, thus resulting in their needing to rewash and reuse the same linens. Wedid make the guest aware of this upon check-in, and also refunded her $150 cleaning fee for the inconvenience as well as 50% of her first nights stay. we found this to be more than adequate for the inconvenience. With regards to the keys, guest requested a second set and it was provided the following day. We have great reviews for this property on AirBnB and other platforms, regrettably this was a true Murphys Law sort of day. Thisguest claims regarding communication are unfounded as our office was in consistent communication with her via telephone and SMS message updating her on progress. Angela, we do regret that we let you down, but as previously explained we'd lost 75% of our staff. Our maintenance man was assisting with cleaning and check-in. It is unfortunate when situations like this happen, but we did our best to turn the situation around. We did offer you the option to cancel and receive a full refund as we had several departing apartments, and multiple guests dealing with the same frustrations. We are delighted you were able to accomplish what you came to New Orleans to do and apologize once more for any difficulties you had.