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Condomínio inteiro

Spacious 2 Bedroom Flat with Balcony and Parking

Perfil do utilizador de Anne-Claire
Anne-Claire

Spacious 2 Bedroom Flat with Balcony and Parking

4 hóspedes
2 quartos
2 camas
2 casas de banho
4 hóspedes
2 quartos
2 camas
2 casas de banho
DESTAQUES DA CASA
Estacionamento incluídoEssa é uma das poucas acomodações na região que tem esse recurso.
Self check-inFaça check-in sem problemas com o porteiro.

Stunning two bedrooms, two bathrooms 1,000 sq.ft flat with balcony and secured parking slot.

Located in one of the nicest developments in West London, a mere 150 feet from the Thames River walk.

24/7 concierge services.

Kew Gardens, underground station, shops, cafes and restaurants within 10-15 minutes walk or 3 minutes drive from the apartment.

Ideal for couples or small families looking for a spacious place close to nature and Central London.

Comodidades

Estacionamento gratuito nas instalações
Wifi
Cozinha
Secador
Secador de cabelo
Televisão

Camas

Quarto 1
1 cama queen
Quarto 2
1 sofá-cama

Regras da Casa

Proibido fumar
Não é adequada para animais de estimação
Não são permitidas festas ou eventos
O check-in é a qualquer hora depois das 14:00
Checkout às 11:00
Check-in autónomo com equipe do edifício

Disponibilidade

4 Comentários

Precisão
Comunicação
Limpeza
Localização
Check-in
Valor
Perfil do utilizador de Ian
Ian
Maio de 2018
A lovely, bright, modern, airy flat 50 meters from the river! Very attentive hosts who responded quickly to email and text. Very easy to self cater as there is a Marks and Spencer Food Hall five minutes walk away! Would be great for people of limited mobility as you can acces…
Perfil do utilizador de Shelagh
Shelagh
Janeiro de 2018
Anne-Claire's place is beautiful, clean and bright. It's very close to shopping (Marks and Spencer's for food, other shops like Gap and Boots as well - a 10 minute walk). The tube stop is an easy 15 minute walk as well. The community where she lives is very safe and secure - and…
Perfil do utilizador de J
J
Setembro de 2017
Anne-Claire is a wonderful host, very responsive to my questions both before and during my stay at her aparment. The check-in and check-out processes are very stratight-forward and hussle-free. I love the apartment as well as the environment of the complex. There's a retail …
Perfil do utilizador de Adam
Adam
Julho de 2017
Thanks to these owners / landlords - I will NEVER use AirBnb again. It is better to book a hotel and actually be treated as a customer. I felt like they were doing us a favour the whole time. AVOID. - The apartment was FALSELY ADVERTISED with use of a Gym and Swimming Pool. We …
Perfil do utilizador de Anne-Claire
Resposta de Anne-Claire:
Adam's words are not a good reflection of what happens. The truth : This was my very first experience as a host on AirBnb and I wanted it to be perfect. The apartment had been cleaned up / scrubbed to a professional standard by specialists. All instructions for check-in had been double checked 10 times and welcoming treats were left in the fridge and on the table. To summarize, I wanted them to be nothing less than delighted with their stay, I would not treat them as "customers" but literally as my own family. The key moment : After 4 days, the building lift went out of service. This could happen anywhere but I felt extremely bad my hosts were not getting the best service. Extremely bad really. I kept harassing the management days and nights while providing daily support to Adam. I also immediately reassured him I would offer a fair compensation for it. As the resolution was taking long, his attitude changed, first he became distant, then hostile. He stopped to answer phone calls and started to log as much as he could on AirBnb. Eventually he asked for a steep refund (about 50% on the impacted days). Our apartment is on the second floor. I was literally shocked and even felt insulted. After a bit of insistence, my poor husband managed to get Adam on the phone to try to understand his request but was briefly and rudely talked to before being hung up on "This is business okay ? I am a business man, I know what business is. We're not gonna agree here so I'll raise a request on the website. We're done." Adam's battle through the website did not go as planned though and he was politely dismissed. Out of fairness, I offered him the compensation I - and AirBnb's mediator - thought was just : 20% on the whole stay. But obviously, I got this unpleasant feedback. Answers to Adam's points: - Gym : This was my very first experience on AirBnB. The management was unclear whether Adam could use it. I sent Adam an email before his arrival to warn him he may not be able to access it. "Noted, no problem !" was his answer. I was relieved but decided to offer a compensation for it anyway (to be 100% fair with my guest). This issue was brought again later - and even became a critical one - when Adam started his battle for his refund. - Cleanliness : The apartment was cleaned / scrubbed to a professional standard before Adam's arrival. Objectively it was immaculate. Adam's review : 2 stars. I guess it speaks for itself. - Scaffolding : A neighbour had his window replaced, which I was unaware of. I immediately enquired with the management and conveyed all the information I could collect to Adam (so that he would have full visibility throughout the operation). As per Adam's own feedback the next day : the disturbance was actually minor, he had panicked at the sight of the scaffolding. Unsurprisingly, the "minor disturbance" became a major issue later again, when money was at stake. - Development Location : The Kew / Richmond area is among the fanciest and most beautiful ones in West London but as many other locations in West London, it is in the path of a landing route to Heathrow Airport, which is 10km away. Nowadays, most air-crafts use what they call "Continuous Descent Approach" to limit the disturbance. Overall, the noise level is arguably lower than a street nearby for instance. More information on Heathrow's website : (Website hidden by Airbnb) - Development and Apartment Standing : The development was signed by St Georges in 2004, the buildings are surrounded by large green spaces with selected trees and flowers species constantly maintained clean and tidy. A no-car policy is enforced (all cars are parked underground), which allows kids to play safely outside and on the green spaces. The development also features a pool, gym and 24/7 concierge. The building itself is 50m away from the Thames path, which offers a beautiful scenery and an ideal place for walking or cycling along the river. The affordable houses built by TVHA are imposed by London councils - 30% of any new development, which our guest may dislike but is a necessity for most first time buyers to enter the expensive London house market - and spread across the entire complex. These are pretty and quiet 3 or 4 storeys buildings, designed to mix well with the whole development and make it look consistent and harmonious. The apartment is 1,000ft with 2 bathrooms, 2 bedrooms and a very spacious and bright living room. The location is objectively luxurious. Adam's feedback is basically dishonest. More than customers, I am treating my guests as my own family, literally. I want them to be delighted with their stay and remember it. I am offering the exact same service that I am looking for when travelling with my family : A great place to stay, hosted by caring and honest people.
Julho de 2017

Hospedado por Anne-Claire

England, Reino UnidoInscreveu-se em Maio de 2017
Perfil do utilizador de Anne-Claire
7 comentários
Verificada
Idiomas: English, Français
Taxa de resposta: 100%
Tempo de resposta: dentro de uma hora
Comunique sempre através da AirbnbPara proteger o seu pagamento, nunca transfira dinheiro nem comunique fora do site ou da aplicação da Airbnb.

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