Dear Olga, I want to thank you for choosing my apartment. I want also to clarify some points you mentioned in your review.
You said that there was no kitchen essentials such as salt, pepper, cooking oil. True. We never claimed to provide such things. You can check the official listing description for that.
You claimed once that there is an issue with the Internet. We dispatched a technician. Then it worked as you informed us even before the technician got onsite. Just to let you know, we had to pay the technician anyway. I guess the Internet cable was mistakenly unplugged from the modem...
As for the AC, I agree, the on/off quest can be a bit confusing. New ACs :)
Regarding the check-in, you needed just to call us before reaching the apartment to allow us sometime to get there and welcome you...
As you mentioned, I “was very responsive and always tried to help.” You are right, I always try to do the necessary for the guests to be satisfied and comfortable.
Thank you your understanding.
Best Regards, Cosette