Thank you for taking the time to review our property and we do appreciate your valuable advice.
Please accept our sincere apology again that we are unable to make a temporary change or free cancellation for your reservation on the first day of your stay.
According to our records, your reservation is for 4 guests. The apartment has 2 bedrooms and designed fit up to 4 people, each room comes with one queen size bed and panel heater respectively. Bed linings, essentials, towels and kitchen equipments are supplied for 4 guests.
An advance notification is necessary If additional guests would like to stay, it will cost NZD20 per person per day. We will arrange extra sofa bed with bed linings, essentials, towels and kitchen equipments for the extra guest.
From your review, it seems there was an extra guest has stayed without notification, this is what we cannot arrange and predict, also that is already break the housing rules.
Thanks again, we will continue with our efforts and provide the best service to our valued guests.