I am utterly shocked that you found so much wrong with the property especially as you left such a lovely review in the guest book!? You actually had to look for fault in the property to find such problems, the kitchen was spotless before you arrived, other than the oversight of the tray in the toaster the rest was extremely clean. i think you have been very unfair. I urge my future guests to look at the beautiful reviews i have received from more genuine guests regarding cleanliness, i did note however that after all your (very wrong and over exaggerated comments) there were no thank yous for the complimentary gifts you received,,, but you cant please everyone. If the first thing you do on holiday is look for fault in a beautiful house in the scottish highlands i would suggest this reflects more on yourselves than it does on me
However thank you for your comments, i hope you understand that Hebrides is an incredibly special place to me, i work extremely hard without help to give ALL my guests EVERYTHING they need and more, im sorry i was unable to reach your unreachable high standards, but thankfully most of my guests are beautiful people who can see a beautiful well cared for house and can just enjoy their holiday. PS the areas for improvement you have mentioned, kitchen table? (there isnt one!) Kitchen spills...there were absolutely non, and odour?? just incredibly insulting, and untrue, maybe also explains why you wouldn't let me come down to fix it for you... Shame as like i said your review in the guest book was lovely......?