I appreciate the opportunity to respond. I honestly feel this guest used a situation that I had made very clear many days before his arrival to get out of completing his stay because it was farther than he had anticipated to the football game. I will start there. When the guest asked me how far I was from Va Tech my response was "35 to 40 minutes maybe". I've only ever been there hauling my horse trailer and it took me 50 minutes. I just assumed a car pulling nothing could complete the drive in a little less time. That's why I said maybe. Only three days before the guest arrived did he inquire if I had Wi-Fi at all. The only time he expressed the importance of this signal was on his trip to the house. At that time I learned that his traveling companion had not completed a paper and at that point they HAD to have Wi-Fi so that he could submit this paper. At this point I did not realize that the passcode that has sat in the same spot for 2 years was missing. This information was only known to me after the guest had arrived. Life being difficult as it is, my husband had left the day before mistakenly taking the keys to the room with the Wi-Fi equipment. I was unable to access the box to gain the passcode. By this time the guest was pushing to just leave because "I didn't care about the Wi-Fi issue." In response to the accusation that I didn't care and hadn't been trying to figure out how to untangle the mess of gaining the Wi-Fi. I had tried everything shy of breaking the glass door to the locked room with the Wi-Fi. It was 1:30 in the afternoon I had done nothing all day except try to fix the problem. I was told by the guest that I didn't care that they had no Wi-Fi. I was offended considering the time I had spent, trying to the point that I had not eaten all day. I didn't blame him for anything I simply stated that I did care and care to the point that I hadn't eaten and finally at 1:30 was trying to eat and burned my food still trying for him. Trying for an issue that was not normal and unfortunately out of my hands. For someone at that time still recovering from having my gall bladder removed 22 days prior, not eating and all caused physical suffering. I in no manner was reluctant about offering a refund merely in good faith of an issue I could not change. I had spoken with Airbnb prior to offering you the refund and was told since you hadn't checked out at the designated check out time I had no obligation to refund anything. I chose to do that because I wanted to compensate for your lack of Wi-Fi. That is all. The house as you stated yourself was clean and comfortable. In the end I spent the whole rest of the day waiting for you to check out. Even though you had decided to leave you stayed for 2 hours showering and getting ready to go to the game. You left the house a terrible mess and used my facilities as I sat in my other house and watched you. You didn't actually leave the premises until after 4 p.m. At which time I departed the property and went to retrieve my dog. Which brings us to the conclusion of my response. My animals. I have and offer a fenced pen behind the residence for someone who might like to bring their horses to ride in the forest. This pasture unused this year was terribly over grown. You knew my animals were there and I had said specifically I removed my dog so that your stay would not be disturbed. My goats where there doing their job cleaning up for winter. When I expressed this to you there was no problem. Why say it here? Maybe the same reason you took two hours to leave and left deliberate messes. In conclusion I do believe you came ill informed of your own trip and used the Wi-Fi to get out of the stay so that you could be closer to the game. I feel like you get a 3500 square foot house fully stocked with dishes linens etc... (nice ones I might add) beautifully furnished with a 50 inch tv and tons of movies book and games to enhance your stay. For $150 a night you can sleep 6, cook your own food and even keep up with laundry if you choose. I feel like that's a deal! Not to mention the beauty and fun outside! I am sorry your stay wasn't what you anticipated however I'm not sure it was my fault. The refund I offered not reluctantly was ample in compensation.