Thank you so much for the feedback. Mine is a townhouse with the guestroom on the ground-floor having shared access to an office-space. My profile clearly mentions that the caretakers (not my parents) live on the same floor. They are Nepalese & speak only basic Hindi (no English). The sundeck is on the first-floor & the guests have access to it. After reading your review I asked Maya if she denied you access but she couldn't recall you asking for it. I also took her to task for having asked you for a tip & she explained how it was an extension of a joke that happened between her & your partner (who I understand speaks hindi). So to the best of my understanding several things seem to be getting lost in translation here specially considering how all through you kept thinking the caretakers were my parents. Your partner had called us to ask for the wifi-password, so if the wifi wasn't found working another call would have made us call the broadband service provider. However, I deeply regret the inconvenience &/or disappointment that you faced. As you may be able to make out from the other reviews of my property, we try our best to provide a pleasant stay to all our guests.