This guest lied about the experience.
She broke my house rules. She told me on the second day of her stay that she had 10 people at my home. My home is only for 8 people. As far as the stay period before she booked it was stated to her that during season there was a 4 night minimum. She did not have to book my house if she only wanted to stay for three nights she could have booked another home that was her choice to book my home. No one made her book it she chose to. Then on the second day she tells me that her count was off that 10 people were staying there. Where does it say on Airbnb that a guest can do anything they want break the rules then she threatened me that she would leave a bad review if I asked for money for the additional guests that she was not supposed to have. She broke the rules and threatened me. I called Airbnb and they stated to me that I could charge her extra money or I could ask them to vacate my property. I did not rant or have erratic behavior, I was respectful even though she was at fault and told her what Airbnb said. That either extra fees would need to be paid or to vacate the property. Those were my rights as a host. This guest was the unbalanced one thinking that she could just do what she wanted and make demands and threaten a bad review. As far as the cleaning fee it is not excessive for a Large Estate Home of over 4,500 square feet. But let me reiterate that she knew the cleaning fee before she booked my home and she knew the limit of 8 people and that is the amount of people she made the reservation for. But ultimately had 10 people. She chose to reserve my home. She could have reserved somewhere else , but after the fact she leaves a bad review when she is the one that was unbalanced made demands and threatened a bad review
This guests behavior was inappropriate.
She is the one that made demands on me tried to take advantage of the situation and threatened me.
As Hosts we can set our cleaning fees and our guests limits if you as guests do not like that then do not book find other accommodations. Obviously this is a revenge review. You can look at my other reviews and you can see that I have been a wonderful Host and that my Home has been a wonderful place to spend vacations.