If your looking for an experience with authenticity, ambience, details and a historic neighborhood with modern amenities this will meet your expectations.
TV por Cabo
Ferro de Engomar
Máquina de lavar
1 cama king
1 cama king
1 cama de casal, 1 cama de solteiro
Regras da Casa
Não é adequada para animais de estimação
Não são permitidas festas ou eventos
O check-in é a qualquer hora depois das 15:00
Checkout às 13:00
Acesso sem degraus para a entrada da casa
Porta ampla na entrada da casa
SUMMARY of our 2-week stay. This property is quite beautiful and well situated in a nice neighborhood a short walk to the Malecon down a long, steep staircase. Fully equipped kitchen and lots of clean, fluffy towels. Gorgeous roof top deck. If you have walking problems it’s pro…
Resposta de Robert:
Firstly, and unfortunately the hotwater tank had stopped working. Professionally, as I am a builder, I replaced it with a new one within 24hrs, they complained it was too hot, however the client during their vacation had turned on both taps on full and kept on turning one in confusion with force to adjust the temperature to such an extent they completely stripped the cartridge inside and a water leak appeared, promptly within the hour I had replaced the cartridge without complaint due to somewhat negligenceon their behalf. Secondly.. the use of the computer( new) is of no charge to our clients, unfortunately a previous client the day before they arrived had locked us out with a password, and yes I removed it to completely re - install the operating system, I had mentioned it would take 3 to 7 days, his response was we dont need to use it as we have our own laptops. However the guest did have free use of the wi fi and house tel in which he left a large bill unpaid. They did not mention that I gave them a full orientation on the best places, restaurants, and places to go, in which they copied down as I spoke, so why complain, some of which they tried and praised me for my recommendations. In response to one remote for three a/c, our past maids mother had just died, she had taken the keys of the storage compartment with her to her mothers funeral, I had graciously apologised (Website hidden by Airbnb) However the client was happy due to the fact he was only using the remote in his bedroom as his son was only there for a short trip and they were there for the full two weeks. Please..If you constantly leave the fridge door open and you constantly forget to close the door you will get condensation in the fridge., never had a complaint until now. Lastly the braided cold water house in the kitchen had sprung a small leak, and I replaced it due to the client damaging it when he shut the tap of when we installed the hotwater (Website hidden by Airbnb) why complain. The speed of service was exemplary, the attention to service was immediate and their response was with many thanks, however, it is of opinion that one of the guests, in their late 70´s suffers from disorientation, confusion, and incomprehension... hence the complaints. The house was daily in dissaray with clothes and towels strewn all over the furniture, on the floors and most alarming was open food and coffe stains on both the counters and floors. Our temporary maid did a fabulaous job of maintaining the house in top order. As I mentioned they are courteous , however, they are not respectfull of other peoples property, thus my a rating was courteous and reserved. There are some people you just cannot please on what ever level of service you provide and go around with a negative outlook on life.
Fevereiro de 2015
Robert graciously welcomed us personally even though we were a few hours later than we said we would arrive. The description was accurate and our stay was very comfortable. The large beds were comfortable and enjoyed the rooftop observation very much. The neighbor is very beauti…
Originally from the UK, Entrepenuer, currently building a world class property
Idiomas: English, Español
Taxa de resposta: 100%
Tempo de resposta: dentro de algumas horas
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