Pam, I'm sorry you expressed yourself in this way. We did not accuse you of causing the damage, we merely asked how it could have happened. The damage was clearly caused by fireworks....on the 4th of July. Considering the fireworks were cleaned up, we just hoped to have some other explanation of how the extensive damage could have happened.
We have worked hard to achieve superhost status, and we always try to go above and beyond to help our guests have an incredible stay. We have actually formed close relationships with many guests; some are returning to stay with us again and again because we have tried to make their time so special. Even though you didn't state it publicly or privately, I'm sure that you appreciated the 3-hour early check-in request that we were happy to fulfill, the free drinks we left you in the fridge, and the fact that we happily mailed back (free of charge) the monogram towels you left at the house. Best wishes to you and your family.