We are sorry that these guests felt their stay was bad. We have taken note of their complaints and are always working to continuously improve the experience of staying in our home. Within 30 minutes of the guests attempt to contact through Airbnb, we had the issue with the front lock resolved. Our main house rule is no shoes inside, a rule which we have found to be common between many homes that we have traveled to. The guests stayed over a holiday weekend, which poses additional costs for cleaning and other maintenance. Room rates are set in advance. Airbnb advises any guest to review the pricing before booking, some fees are not shown in the main listing page (ex. minimum night stay/cleaning fee/taxes/service fees). The guests continuously compare the accommodations to a hotel, suggesting that they don't understand the concept of an Airbnb. We offer accommodations as they are listed on the profile sharing a room in our home.