Pleas note that this guest asked for all new bedding and towels for all 10beds before her arrival, which should have alerted me to realize how unreasonable and unrealistic she is. No hotel in the world offers every new guest new bedding etc, she was rude, offensive and wanted 100% refund after they stayed but neglected to mention anything to me during their stay which is why I believe they are trying to scam us . Beware hosts , there are some crazy people out there! Also area is beautiful but residential so if you disrespect the locals they will let you know. Lesson here is don’t be rude to the natives and be sure to ask questions before accepting all bookings. Thanks for reading my side.