Wow! All I can say is WOW to this guest’s review. I’m lucky that I’ve had many Airbnb guests in this same apartment before him as well as in other apartment and house. And the review of all those guests totally negates what was written above.
The fact is I was very accommodating of the guest even before arrival. He requested to change his booking which I agreed to. He also requested to check in at 3pm instead of the 4pm check in time and I said I’ll do my best to make that happen. However, he arrived before 3pm and wanted to check in. Meanwhile, we were still getting the apartment ready as the previous guest was a bit untidy and it took some time for housekeeping to bring back the apartment to our standard. I cannot show up to check him in when the place is not ready - the reason we set check-in to 4pm I’m the first place.
Regarding the size, I don’t know what size he expects in a 1 bedroom apartment with full kitchen and laundry. Moreover, the size was indicated in the listing, which he read before booking.
Don’t know what is offensive in giving a guest the inventory of he apartment, the purpose of which is to help him find what he needs. And this was clearly explained to him that in case there’s something he needs and couldn’t find in the apartment, he should look at the inventory. If it’s listed, then it has to be there. There has been numerous cases of guests breaking glass cups or dishes and Tupperware going missing. None of such guests could say they were charged for those items. I don’t see why the paranoia about inventory. The inventory also helps us to restock such missing items as there is always no adequate time between check out and check in, especially when on the same day, to identify and replenish missing items.
Regarding toilet tissue and facial tissue, when this was reported I volunteered to bring in some additional supply as the housekeeper must have forgotten to leave adequate extras. This offer was rejected by this guest. Even the laundry and dishwasher soap soap mentioned, starter pieces of at least 5 each was left, in addition to dish hand wash soap. This we believe is more than adequate for a 2-5 day stay. Guests that need more than this starter pack usually get extras for themselves.
This guest has the option of staying in a 3-4 Star hotel right beside my building where he will pay at least 3x more than what he paid. There he will get the extra toilet tissue, soap and shampoo for his hearts content. I guess unreasonable guests like this believe that the host is making a hefty profit on the paltry sum he paid so should have the red carpet thrown for him.
He got a new (4 months old), very clean apartment that other guests liked and appreciated very much. I will suggest that he try a 5 Star Hotel next time based on his expectations (size, supplies, etc) or more expensive Airbnb options with all the bells and whistles.