As a host I strive to provide a comfortable and seamless living environment for my guests. I would like to address your issues. The bed in the king suite was purchased less than a year ago. I did not say the bed had been broken before, I asked you if one of the support legs had been pushed out of place. Your pictures indicated that the side rail was split. In order to fix the bed in as timely a manner as possible I had to give up the warranty and hire a carpenter to fix it. Many hosts would charge you for breaking the bed, I did not. There were six other beds and two air mattresses for the guests to use. while not ideal, no one should have had to sleep on the sofa.
The air condition went out on the fifth day of your stay. The problem was reported to me in the late afternoon . The air condition was back in working order by 1 p.m. the next day, less than 24 hrs later. You and your guests were still in the unit when it was restored to proper working order. (You chose to leave two days early)
In response to the unit not being clean, this is the first complaint I have received from a guest.
Perhaps in the future, if anything is not up to par, you should notify the host immediately so that the housekeeper could come back and address the issues.
I am sorry you were not satisfied with your more than generous refund for the two nights without a bed and the one night without air condition. in addition, I
refunded the two nights you chose to leave early, (5 night refund of 7 nights)