Surinder booked my apartment for a total of 3 nights.
After booking was accepted, Surinder then requested an earlier than advertised check in time. I agreed to his request, for which Surinder arrived an hour later than the new agreed time.
During check-in and before leaving, I said for him to get in touch if there were any problems, ASAP, so I could address anything that he was unhappy about.
24 hours later, Surinder contacted me complaining that he was not happy with the apartment, claiming plates were chipped, that it was dirty and some of my clothes were there.
I pointed out that a few items of mine were at the apartment and this was mentioned at the listing stage.
I was not aware of any damaged crockery either. (Offering to bring replacements to him).
In order to appease Surinder, I offered to refund him the full amount for the remaining 2 nights and offered him the opportunity to seek alternative accommodation or, if he would prefer, I would come to the apartment and resolve and rectify the concerns that he had raised.
He declined both of these solutions saying, ‘looks like we are not going to reach a suitable agreement’, and raised a complaint to Airbnb.
It was evident at this point that what Surinder was really after was some sort of financial remuneration for his stay. (This was apparent when after his visit, he requested a refund of £134 & what I now believe was his agenda before he had even entered my apartment. (Prior to this, I had received 5 Stars from all guests for hygiene & cleanliness).
When Airbnb contacted Surinder at the time, he declined their help and they felt that, as host, I was doing everything to accommodate him as a guest.
As both a host and traveller within the Airbnb world, I believe Surinder does not understand the spirit of the community and feel that he would be better suited to a hotel environment.
Because of my experience with Surinder, I would advise any potential hosts to approach accepting bookings from him with caution.