Well, I guess we can all have bad hair days and this really came as a surprise... this was the first ever low rated review I had for my apartment. I will reply point by point, as follows:
1. Unfortunately this guest chose to make comments regarding the apartment and check-in exclusively after all the contact we had during his stay (go figure...), and only after I had to request the due-diligence data that I am obliged to by law. On our calls he sounded quite pleased with everything around but had a hard time understanding my request and made an issue where there was none to make. I had to call him requesting it (again, since it is demanded on the listing’s booking process) and explained we could even be fined if we didn’t send these on each guest who stays with us.
2. The wi-fi obviously works (otherwise I would certainly have stated it). There are only some areas around the house that might have a weaker reception than others (which is caused by the thickness of the apartment walls and for the typical neighborhood not being covered with fiber yet).
3. There are no laws in Portugal forcing anyone to leave, of course (the mentioned guest had to leave earlier, nothing to do with the data requested, as I was told by the guest himself). I was actually surprised that, as journalists, they were that uncomfortable on sharing their data after I clearly told it was a legal obligation for all the hosts in Portugal (unrelated to AirBnB, although acknowledged and confirmed by them, of course), due to terrorism prevention, standard border control, etc... and having even sent two links to inform the guest of this necessity.
4. There was no lack of communication at all(!). We were in direct contact by message and I even called to better explain this demand and make sure everything was ok during the stay.
5. Apparently it was very suspicious demand (?). AirBnB was contacted and got back to me a couple of days after reassuring they had informed the guest about this obligation in Portugal.
6. I can try to understand the guest’s dislike for sharing personal data (with hotels, motels and other accommodation services) when on holidays, but he should definitely aim his complaints at the SEF (Border Control Services) or the Portuguese State, rather than upon the host, or by badly rating the apartment, since I am just abiding by the laws, as we’re supposed to.