Thanks for the very comprehensive feedback Nick. I hope your stay at my place did not completely ruin your holiday in Australia! It seems it was a complete disaster. Shame you did not let me know when I asked how your night went. I could have made things right the next day.
I welcomed my first guest in April 01, 2018 and met a whole bunch of amazing folks from various corners of the world. In early May I added 4 more listings and things got even better. More people from more countries. Different cultures. Just amazing. Has it been perfect? No. There is room for improvement and I am working on it as I get feedback from each guest. It does however please me to note that after 6 weeks and almost 40 trips hosted no guest (including you) has found anything negative to say about this specific room itself. About the points you raised:
“We had to wait by the door while Cyrille got back to his place as he had to buzz us in”
Nick, not seeing you at 11pm as agreed I started dozing off. I would like to point out here to anyone reading this that Nick and girlfriend were extremely grateful for this favour, so I can’t complain about their extremely late check-in.
“He also tried to make us check out an hour before the check out time, I’m not sure why, but I had to inform him of the checkout time on his listing”.
The one consistent thing about all my reviews besides “It’s a nice place at a convenient location” is that I am a nice person. Just go through the reviews. Here is a verifiable fact: 50% or more of my guests have been allowed to do one of the following at no additional cost: early check-in, drop their baggage grab the key and come back when the place is ready, leave their car in the covered parking for up to 6 hours after check-out, other things I agreed to at no additional cost.
You effectively stayed at my place from past 11PM (give or take) to 11am (less than 1 day). I could not possibly have tried to make you checkout earlier since I am almost always at work at 830 am (give or take). Check-out is basically: Leave the key inside the room. A cleaner comes soon after to get the room ready for the next guest(s). This is the first complaint about check-out Nick.
“Lastly, the place is truly shared” – Yes, as advertised.
“We weren’t introduced or informed of anyone else in the house” – Yes Nick, I have a no noise after 10PM policy and I will not wake up my guests to introduce others. I’ll admit my priority at midnight that night was to go back to bed so I showed you your bedroom and the bathroom and left. Yes, your past midnight message woke me up but since your girlfriend not being able to connect to the WIFI while you could, did not really sound like an emergency to me, I ignored it. She could just use your connected device. I am just a human and If I don’t get enough sleep I’m a bit less human and a bit more zombie the next day :))
“bathroom was occupied for 45 straight minutes” – This means someone was really ill. Whoever has never sat on a toilet sit for 30mins casts the first stone. If this truly happened it isn’t a regular occurrence. It’s just unfortunate it occurred during your stay. Statistically speaking it is of course possible for very rare events to occur all at the same time Nick. That’s beyond my control. How would you feel if a host said to you “10 mins bathroom time per guest per day”? That bathroom is shared between 2 bedrooms and on average by 3 people, 4 max. 2 can stay in either rooms. 2 rooms sharing a bathroom seems to be the strict minimum for “shared” to take its meaning. Otherwise the ad would read “Own bathroom” (I have one of those) or “Ensuite” (I have 2 of those). Please check my other listings if you need more privacy. You can even book the entire flat.
“I could also hear what sounded like an entire family in another room” – I sincerely apologise you could hear them at all at that time of the night. This is another one of those rare events. Nick, there is nothing wrong with 3 people in a room though. Especially if that room and its bathtub/shower/toilet facilities is bigger than all other rooms and the shared bathroom combined!!! You really need to check-out my ensuite room next time Nick. It could easily fits 2 Kind beds. It also has a private balcony. You of course had no way of knowing this so I will update this listing to reflect some of the points you raised.
“There is also not a lock on the door as mentioned in other reviews” – Please do not book a room at Mascot Central – NONE of them have locks on bedroom doors. When you check-in you are given a swipe card and a key. The swipe card gives you access to the lobby (multiple recording devices in this area – monitored 24/7 by a security team), the lift (recording devices in here too). The hallway leading to the flat is also monitored 24/7. A key allows you to enter the flat. This is a very secured building and someone accidentally opening a guest’s room is a rare event in my flats.
“I think he mainly needs to update the listing so you know what you’re getting and have a self checkin process.” Yes, I will asap. Thanks for helping a new host Nick! I hope anyone touring the states consider your listings. Peace.