Hi Appreciate ur feedback as we are always striving to improve. Nevertheless let me address some of ur remarks here. Do u know how Airbnb works? U need special sleeping arrangement, u have to inform. This is not a hotel. Yes u did mention 3 guests (2 adult and one 6 years old.) That’s it. No request for additional mattress so I assume ur child is sharing the bed with the parents. Even our listing did not mention about additional bedding and our place is only good for 2. Unless we mention there is xtra mattress in the listing and we don’t provide bedding then yes, it’s our fault. But did u read xtra mattress or bedding anywhere in our listing? Nevertheless we are still kind enough to provide it to u Free Of Charge. If I have known u have been so Un-appreciate I would have charged u on it.
Secondly, most of the guest are able to use the tv box except u. Do u know why? Because u refuse to read the instructions. Even after repeatedly asking u to read the instruction u still refuse. U know what’s worst? Blaming people.
Thirdly, yes there are dead baby cockroaches because we did pest control couple of days before. It’s our routine to do pest control every month. So not surprising if u might find dead cockroaches instead of lives ones.
Fourth, I keep asking if everything is alright else would have changed ur room but u said everything is alright and after ur stay u left a horrible review. If I have known u would be so unappreciative I would have charged for the xtra mattress and left u with a bad review myself.