DESTAQUES DA CASA
Extremamente limpa12 hóspedes recentes disseram que essa acomodação estava extremamente limpa.
Excelente experiência de check-in95% dos hóspedes recentes avaliaram o processo de check-in dessa acomodação com 5 estrelas.
Experience extraordinary style, simple convenience, impeccable landscaping, resort style amenities and professional management.
Love your stay and get what you deserve!
Newly built, Modern, Stylish, Luxury apartments.
Estacionamento gratuito nas instalações
1 cama queen
1 cama queen
Regras da Casa
Não é adequada para animais de estimação
Não são permitidas festas ou eventos
O horário de check-in é 15:00 - 18:00
Checkout às 11:00
Space, amenities, and location were good. ALTHOUGH, we arrived to The Duke with specific check-in instructions only to be locked out of the building and in the meantime had to get a hotel for the first night. The “host”, Traisha, was awful at communicating with us and still after…
Resposta de The Duke:
Carly, we appreciate your review. There is no one specific "host" at our community and you were able to speak with multiple office members, one of which was the Community Director in which we did send you back a refund including your hotel stay. The minute we realized what happened, we were able to still accommodate you and your guests for the remainder of your stay instead of cancelling all together. One of our office members did apologize numerous times over the phone and in person, we apologize if you feel as though that was not enough. Please reach out to AirBNB if you still have not received your refund, as we sent it after we received your receipt from your hotel stay and after your check out per AirBNB policy. We are not saying that this did not happen, as we are imperfect people, but do we hope that you give us another chance in the future. Thanks for your feedback. Warm regards, Your Duke Team
Maio de 2018
Taxa de resposta: 94%
Tempo de resposta: dentro de uma hora