As a new Airbnb co-host there was just a lot of unnecessary headache and confusion. Miriam's brother Lance is in charge of the Airbnb account and was at the home during the entirety of their stay, while she worked all night. As a young female co-host living alone in the house, I felt uncomfortable with Lance. Keep in mind that these are kinder generalized examples...When I spoke to him, he made suggestive comments that made me uncomfortable in my own home in regards to him going into other rooms, past legal issues, etc. In regards to booking, Lance waited until after checkout and wanted to rebook for additional nights and he went into the pantry and got his own supplies, even though I fully stocked the room. He specifically wanted hand towels and he said that I wasn't around. However, I tell guests that even if I am not around please call or text me and I will be there to help. He tried giving me his personal number because he wanted to correspond off the Airbnb portal but I felt that I had to keep all the information tracked through the Airbnb portal. On the upside, they did leave the room clean.
PRIVATE GUEST REVIEW
-I couldn't help but be alarmed when you reported to me that paper towels had fallen on your head in the pantry (much like your claim in the ongoing case you've filed against your FRIEND).
You should have contacted me FIRST about any complaints or requests
You shouldn't have gone into the pantry for anything besides the First Aid kit if needed
You felt the need to report to me that paper towels on the top shelf fell on your head, much like in your legal suit. It's hard not to notice the parallels and take pause.
-refused to use the recommended line of communication through the Airbnb portal
-though I made an error in your fees (which I quickly corrected), your insistence on paying me with cash to circumvent Airbnb, yet again, raised my already heightened suspicion
Awesome property!🙌🏽 Gloria mentioned frogs, being a light sleeper isn’t conducive to Croaking all night she offered the other side of the house. Communications was lacking which made it difficult. Since they said they were new at this we had to make sure that we were clear on things. We got some good value by staying but for our budget it could have been better. Our hosts mean well but fell just a little short. We don’t like staying at hotels any more so Airbnb is an adventure that might just be the ticket! There are other services which we are exploring as well. We travel a lot now going on 3 yrs! At first mostly resorts and hotels all over the country. Most of which were very disappointing when concerning accommodations so it didn’t make the experience worth while. We hope your travels are the best with very little regret. Happy and safe ones are the best! We wish you both and more! 🤗
My daughter, Gloria (co-host) reported to me that Lance made her very uncomfortable. Even after upgrading their room at no additional cost to the master which is normally three times the price, he still complains that he didn’t receive service that met the value he paid for. We provided amenities, made ourselves available to their requests or demands day and night, anticipated their needs by upgrading them to a room with less noise from the frogs. Lance took it upon himself to rummage through our pantry and get more supplies without asking. I’m sincerely flummoxed when this customer says that they were “disappointed” with the accommodations. Lance even messaged us and said that to say they wanted to extend their stay for three more nights, so their stay couldn’t have been that disappointing. Twice, they waited until after check-out to tell the co-host to extend their stay instead of calling Airbnb customer service for help. To extend their reservation Lance offered the co-host cash to try and extend their stay instead of properly booking through the Airbnb portal. The co-host took it upon herself to help the guests to extend their stay.