I appreciate constructive criticism and will take any feedback seriously to improve guest experience. However, I will not stand for plain lies. First, Marnet made a reservation for 2 but my security camera recorded 4 people staying. Second, I did not ask Marnet to leave an hour prior to check out time. This was a same day booking. When she booked the reservation, I politely asked if she would allow my cleaning lady to enter the house at 10am to start cleaning because I want to make sure the house is ready for the next guest. I understand that this might be inconvenient for some people, that's why I asked for her permission immediately after she booked. I made it very clear that she can stay until the normal checkout time (11am). I never received any response from her. The next morning, I sent another message asking if that's okay, and she finally responded that she's not comfortable with that. I replied immediately saying I completely understand and will ask my cleaning lady to wait until she checks out at 11. Third, she claimed that she had bug bites and sent me pictures. However, the picture had background that did not match my house. It showed her lying on a gray bed sheet which is different from any of my sheets in the house. Another picture showed what appears to be a torn up fabric sofa that I don't have either. Another thing that didn't add up is that she had 4 people staying in my house, and one person sleeping in the same bed with her. How come she is the only one with bug bites? She requested for a refund and that's when I realized she's trying to get a free night stay. I take bug issues very seriously and take measures to prevent these things from happening in the first place. Sheets are always freshly washed and the floors and furnitures are sprayed and wiped before new guest checks in. The house is periodically sprayed using anti bug solutions. I have never had bed bugs and my cleaning lady had never said such thing to her. Fortunately, I asked the cleaning lady to take videos so I have proof that what claims she heard from the cleaning lady is a complete lie. Nevertheless, just to be sure, I asked for an inspector to come by after they left and he found nothing.