Hi Sandra, we didn't meet in person because you checked in late and at that time I was out of Palermo last week and had to leave the keys to the cleaning man, who really helped. We've known him for 10 years and really trust him, calling him creepy is just mean.
I was really available during your stay and asked you to call me or message me if you ever needed anything and you never did in those two days.
To answer to all of your words:
The corridor downstairs has lights, the light button is on the right once you enter downstairs.
As for the cleanliness of the stairs outside the apartment, they are cleaned weekly and it might have been a bit dirty because of the mudy rain we had the day before your arrival that they were a bit dirty, they were cleaned right afterwards.
As for the cockroach, the house is cleaned after every stay and it might happen that one come from outside. We are in the old center of Palermo and it happens sometimes and it does not depend on the cleanliness of the house.
The area is the best if you want to go around through pubs and bars, full of people until late. We can't do anything about the noise especially in weekends and we specify everything in the description of the apartment.
Eventually, you paid 70€ per night for a 4 bedroom apartment that can fit up to 7 people, 2 bathrooms with showers, balcony on Piazza Sant'Anna and terrace. I think that the price is very low compared to other 4 bedroom apartments, especially in august!
I think we don't deserve a negative review, for the price you paid and because we were really kind to you, especially with your late check-in and check-out, with free luggage storage.