My dear guest,
I regret that the experience has not been as you expected. Anyway, let me tell you your manners leave much to be desired of any educated and civilized person.
The unfortunate incident of the boiler (the boiler broke down and for one day the guests did not have hot water), although it is true that the emergency technical service, although it had arrived the same day, could not do anything because it could not provide the piece that was missing on a Sunday, I informed all the guests, I apologized for the inconveniences and asked your understanding for this incident of force majeure. I truly can say that I did everything in my power. Fortunately, it is already fixed. Future guests can rest easy even although reading your fake dramatic and alarmist review.
From what I read in your comment, you seemed expectant to receive compensation for these inconveniences. Of the 38€ you paid for a night, how much do you think you should be compensated? Do you want € 15? € 20? A chocolate bar?
It is clear that not all the guests know how to appreciate the good things if such a thing spoils an experience. And dear, I'm a good hostess. I put a lot of effort into the attention and comfort of my guests (not forgetting that I adapted to your early arrival time so that you did not have to wait for three hours on the street) and 90% of the reviews testify. Thank you anyway. Even your forgettable evaluation is enriching.