This renter did not understand that we are not offering a 5-star hotel, but rather a 5-STAR reviewed (from Airbnb) house in the mountains. (We have over 200 5-STAR reviews. If anyone is interested we have all of the reviews saved and will gladly send them.) It is not meant to be "up to date", it is a vintage lake theme with extensive top-quality woodwork throughout including the flooring and ceilings. The pictures are accurate. The decor is beautiful and people really like the atmosphere.
The house is very clean with quality, comfortable bedding. There is no furniture damaged. He might have meant the outside deck table and chairs, however we just replaced it with a brand new set. Also a new coffee table and rug in the living room, new chairs, lounges and swing hammock outside, new stove and microwave, and a new set of utensils. Again, this renter was just thinking a 5-STAR Airbnb house is the same as a 5-Star hotel which has butler service, marble flooring, Concierge etc. We keep upgrading the house and believe you will have a wonderful time.
Note: This renter did not complain about anything and was nice and responsive until we sent him the house pet rules. He did not respond to any of our messages after that. He did not let us know he checked in or out or anything.
Please see other reviews as this renter is not a good example of our typical guests. We made a mistake of letting him stay without interviewing him, as there were no reviews on him.