Hi Ahmed , we are really glad that you and your family had a memorable vacation at Valhalla and hope to host you again!
Your feedback is very important to us and although we do regret that you had to hand wash the dishes in the kitchen ..we really wish you had asked us while we were constantly communicating with you during your stay - as we have 2 dishwashers in our kitchen and the one close to sink was working absolutely fine.
The projector in the media room is actually not mentioned on our listing and the TV provided there works perfectly fine.It must have been some connection issue that day.
I do understand your requirement for extra clean amenities and although we do take every step possible to keep everything clean and up to the mark before guest arrivals but since it’s an outdoor pool in the country side - nature does play its role and we do sometimes have to fish the leaves etc. , with the net provided , just before we jump in the pool . Hot tub water is also changed frequently and it looks that way because of the hot tub spa chemicals that we have to use.
We will take every step in future to ensure all of our guests have a fantastic stay .