We thank you for your comment. We are delighted that you enjoyed your stay in our house. We regret that you had some difficulty finding accommodation despite our different indications.
It seems to us to have proposed you that the young man in charge of your reception join you at the entrance of the median to show you the way and help you carry your luggage. We also apologize for his late.
As for the stairs, indeed numerous, this was indicated in our announcement, but we emphazised it to avoid any bad surprise to our future travelers.
We thank you for your comments which help us to improve the quality of stay of our travelers.