Hi Jake, I appreciate you taking the time to leave us honest feedback about your stay and I am glad to hear that despite some issues that your stay was a good one. However, in this case "good" clearly is not good enough and I am very sorry that your stay was anything less than 5 stars. In reviewing our messages the only correspondence from you was "Everythings great!" upon your check-in. Had you let us know you were experiencing issues checking in, even after reviewing our detailed instructions, we most certainly would have been available to assist you, as we are with all of our guests. I would like to assure you, and my future guests, that we have never had any complaints of insects of this kind and maintain a perfect 5 out of 5-star rating for cleanliness. I wish I had known during your stay while I could still address the issues. I am sorry that this took away from what should have been a perfect stay. Regarding ID, you're right, we do require it from our primary guest, however, we do not require it from all of your guests, visitors, as you mentioned. While we don't require ID in advance of the stay from guests it is a secure building and so the buildings doorman does check ID when guests enter the building. This is for the protection of the entire community, including our guests. The primary guest providing ID is a requirement to allow us to provide our guests with the convenience of a self-check-in vs. having to coordinate meeting someone in person. Hope that clarifies! Please feel free to reach out to me directly if there is anything else I can do to address any of your concerns. - Best, Alex