Thank you for taking the time to write a review of Riad O2.
We would like to clarify some points in your review, we did in fact send a driver to the airport to collect you but when he got there you had already left with another taxi. We sent you an email on the morning of 6 December which you should have received saying that our driver would be there to meet you.
Riad O2 is in the Medina or old town of Marrakech and every building is on or off an alleyway, it is true that some guests find this disconcerting on arrival but very quickly enjoy the traditional and historical feel of the Medina, which is the authentic old part of the city of Marrakech.
It is certainly true that if you want amenities such as shopping centers, large hotels or modern apartments you should stay in (Gueliz)the new section of Marrakech.
In Riad O2 we do not have televisions as we want guests to relax and unwind and spend their time exploring the wonders that Marrakech has to offer.
The jacuzzi is very large and needs at least 4 to 6 hours to heat up and according to the staff you did not give them sufficient time to heat the jacuzzi or when they did you were not there to use it. From a financial and ecological point of view we cannot heat the jacuzzi permanently. We ask guests to tell us what time suits them to use the jacuzzi and then in the majority of cases they arrive at or around that time and they really enjoy the experience. However if the guests are not there to use the jacuzzi as planned we turn it off again..
We are glad to hear that overall you enjoyed your stay in Marrakech as it is such a wonderful city with so much to offer.
The Riad O2 Team